Chris Wilson

Digital Operations Consultant

Email | Phone | LinkedIn

[email protected]

Berlin, Germany

About

I specialize in helping SMEs streamline operations and implement bespoke operational systems: applications, integrations, AI and automations. Building on 15+ years experience in UX and digital strategy, I translate complex needs into impactful solutions.

Work Experience

Principal

Condiment Digital

Jan 2024 - Present

Helping businesses digitalize the painful stuff, so they can focus on the valuable stuff.

  • Managed customer journey touchpoint guidelines for global model roll-outs on behalf of one of the world's largest auto manufacturers.

Product Design Advisor

Klim

May 2020 - Dec 2024

Guiding a growing team during their user experience evolution from concept to Series A.

  • Mentored the design team on user research, design decision-making and stakeholder management as they pursued product-market fit.

User Experience Lead

Keep Studio

Aug 2016 - Dec 2023

Conceiving purposeful digital interfaces for a diverse set of European & Silicon Valley partners.

  • Unified fragmented legacy applications into a cohesive IoT user experience for one of Europe's leading heating manufacturers.
  • Synthesized & integrated traditional sales processes into the new ecommerce operations for Germany's top logistics enterprise.

Digital Strategist & UX Designer

Freelance

Jul 2015 - Jul 2016

Creating custom strategies for brands' online debuts and communication channels.

Senior Digital Strategist

Nerd Communications

Mar 2010 - Jun 2015

Overseeing cross-discipline projects at the intersection of mobile, web, and brand.

Market Analyst

research2guidance

Sep 2009 - Feb 2010

Synthesizing actionable insights from across the emerging mobile device market.

Customer Experience Manager

TemboSocial

Jul 2007 - Jul 2009

Executing custom roll-outs of employee engagement tools for Fortune 1000 clients.

Education

Strategic Relationship Marketing

George Brown College

Sep 2006 - Aug 2007

German Language & Literature

University of Toronto

Sep 1999 - Jun 2004

Certificates

Workshopper Master

AJ&Smart

Jan 2025

User Experience Design

General Assembly

Jun 2013

Interests

Business Process Automation

Workshop Facilitation

Cross-Functional Collaboration

Digital Product Development